Hello,
Thank you very much for your message. I looked at the queues again and
the group was set to 'user' rather than 'admin'. When I changed to
'Admin' it was all ok.
Rosanna
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marco Vannini
Sent: 02 September 2009 17:24
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Salutations
mmmh
so if you try to:
select * from salutation where id = (select salutation_id from queue
where name like '%yourqueuename%');
in your db everything is corresponding to what you are viewing in admin
?
if yes could be some kind of caching problem or the fact that the old
signature is part of a previously responded mail ( I mean, it is not
that the new signature is at the "bottomest" part of the reply windows
?)
On Wed, Sep 2, 2009 at 3:57 PM, Marretta, Rosanna
wrote:
Hello,
Yes in the queue configuration it says its using my salutation,
but when I go to answer a call that is already logged it uses the one
I've disabled.
Rosanna
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of Marco Vannini
Sent: 02 September 2009 11:06
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Salutations
hi,
did you changed the salutation field in queue configuration too
?
MV
On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna
wrote:
Hi,
I am trying to replace the default salutation but with
no success. I have made the default salutation 'invalid', created
another and made that valid, but for some reason the default one keeps
showing up?
What am I doing wrong please?
Thanks
Rosanna
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