FF 3.5.3
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Michiel Beijen
Sent: 18 September 2009 13:04
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Agent Stats
What browser are you using?
On Fri, Sep 18, 2009 at 1:56 PM, Glossop, Andrew
wrote:
Without editing the file manually, the setting is greyed out so you
can't check the box. I've edited framework.xml and I can now change the
setting.
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Michiel Beijen
Sent: 18 September 2009 12:36
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Agent Stats
Hi Andrew,
It's not crippled, but you need to change two things:
* Check the box on the left side of the option
* Change the value to "Yes"
You see, it's not at all impossible to do ;-)
--
Michiel
On Fri, Sep 18, 2009 at 1:01 PM, Glossop, Andrew
wrote:
It's crippled by a setting in Kernel\Config\Files\Framework.xml
I understand why this setting is NO by default, but is it necessary to
cripple it so that admins can't change the config?
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Glossop, Andrew
Sent: 18 September 2009 11:37
To: otrs@otrs.org
Subject: [otrs] Agent Stats
I'm trying to enable Stats::UseAgentElementInStats but the item is
greyed out, and doesn't allow me to change it. Is this being set in
another file, so you can't override it in the DB?
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