Re: [otrs] Quick tickets / ticket templates

Hi Niels, Yikes, that is some hairy configuration I hope that I will never have to debug :-) But the idea is great, I hope templates make it into OTRS in a more human-configurable way some time. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Friday, January 07, 2011 6:34 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Quick tickets / ticket templates In the meantime :-) http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ Cheers, Nils - Nils Leideck Senior Consultant