Re: [otrs] Help on a postmaster filter

go to SysConfig, search for "sort", choose Frontend::Agent::Ticket::ViewQueue and select what you'd like it sorted on by default, age being the default. If you want to sort it on the fly, i don't know if there's a way to do that. Neil On Wed, Jun 9, 2010 at 1:37 PM, TechFan wrote:

Related issue. . .is it possible to reorder tickets somehow? I don't see a method for doing this in the web interface. . .

----- Original Message ----- From: Nils Leideck - ITSM To: "User questions and discussions about OTRS." Sent: Wednesday, June 09, 2010 8:50:18 PM Subject: [otrs] Help on a postmaster filter

...

Hi,

On 09.06.2010, at 12:12, Martignier, Philippe wrote:

I don’t want to get the internal mails to create tickets So I did the

...

following From: wipo.int To : income.accounts@wipo.int mailto:income.accounts@wipo.int

X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curracc@wipo.int . That one should create a ticket How can modifiy the From statement in order to make “and not curracc@wipo.int mailto:curracc@wipo.int”

Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need.

Freundliche Grüße / Kind regards

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net mailto:nils.leideck@leidex.net

nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

------------------------------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/