Hi Amit, you’ll probably find your solution with regexp (regular expressions, see for instance http://www.regular-expressions.info/). Try with Subject: Hello.*World where the “.*” means “any character string”. Hope this helps Cordialement, Best regards, Florian HOUEL Bâtissons ensemble vos systèmes d’informations . . . 53, Cours Romestang - 38200 VIENNE Tél. : +33 (0)4 74 16 01 63 / +33 (0)6 72 00 16 45 Fax : +33 (0)4 74 16 18 66 http://www.arcanal.com http://www.arcanal.com/ De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Amit Sharma Envoyé : samedi 15 mai 2010 14:59 À : OTRS Forum Objet : [otrs] How to use AND condition in Postmaster Filter Hi, Please help me putting AND condition in Postmaster Filter. I would like to put a filter, for example: From: foo@foo.com mailto:foo@foo.com Subject: Hello Subject: World Now when i put this in filter and save, it ignores Subject: World and just keeps from: foo@foo.com mailto:foo@foo.com Subject: Hello I would like to filter any ticket that comes from foo@foo.com mailto:foo@foo.com and has Hello AND World in it. If any ticket has From:foo@foo.com and has Subject:Hello, it should not match. Idea is to match occurrence of two words (AND condition) in subject line. Hello and World both in subject should be matched. Please help. regards, amit ((otrs)) 2.4.7, Linux version
