19 Oct
2015
19 Oct
'15
1:22 p.m.
Hi, 07/09/2015 12:10 - John Koch wrote: Hi, How can I configure an email notification alert to agents every time a new ticket or a reply to an existing ticket is received? for a new ticket there is a dedicated agent notification. For a new article (new reply) you could use an event based notification (can also be used for Ticket creation). --Mathias