Hi, On 09.06.2010, at 12:12, Martignier, Philippe wrote:
I don’t want to get the internal mails to create tickets So I did the following
From: wipo.int To : income.accounts@wipo.int
X-Ignore = Yes
It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curracc@wipo.int. That one should create a ticket How can modifiy the From statement in order to make “and not curracc@wipo.int”
Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project