Hi @all, I'm trying to use LDAP and MySQL DB as customer Backend and to authenticate the user. I've added LDAP config as CustomerUser1 and $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; and all the required settings. Customer Login via LDAP works perfect, but a DB Customer can't login. Error message reads: CustomerUser: stephan.lang@bockonline.de authentification failed, no LDAP entry found!BaseDN='ou=structur,dc=bock,dc=lan', Filter='(sAMAccountName=stephan.lang@bockonline.de)', (REMOTE_ADDR: 192.168.24.33). But the Customer exists in the DB, and I can edit the DB Customers and view the LDAP Customers as well. I've already found an article (in German): http://www.otrs-forum.de/viewtopic.php?f=15&t=641 It describes changes in /opt/otrs/Kernel/System/CustomerAuth.pm required to switch from one AuthModule to the other but the article is from 2006 and the file provided is very different from the version in the current OTRS Version and my perl knowledge is mostly none existing. Maybe someone has a similar configuration working and can point out the necessary changes or provide a config file? Regards Stephan Lang System administrator OTRS: 2.4.3 (rpm) OS: openSUSE 10.3 without X DB: MySQL 5.0.45 ------------------------------------------------------------------------ Bock 1 GmbH & Co. KG An der Heide 17 92353 Postbauer-Heng Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRA 11 240 pers. haft. Geschaeftsfuehrer: Hermann Bock Bock 1 Verwaltungs GmbH Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRB 93 10 Geschaeftsfuehrer: Harald Meyer, Klaus Stepper Diese E-Mail enthaelt moeglicherweise vertrauliche und/oder rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet. This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden.