Re: [otrs] Agent rights in Admin-Area

Hi Michiel, I do as you describe and It's ok. Once again, thanks for your help. Regards, Claude -------- Message original -------- Sujet : Re: [otrs] Agent rights in Admin-Area De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 04/04/2011 22:23

Hi Claude, sure this is possible. You should go to Admin > SysConfig > Framework > Admin::ModuleRegistration. Now add the groups you want to the module registration for Admin. Now go to Admin > SysConfig > Ticket > Admin::ModuleRegistration, here you find the auto response and responses registrations. Again, add the permission groups you need to these registrations.

HTH,

Mike

On Mon, Apr 4, 2011 at 9:59 AM, claude wrote:

...

Hi,

I would like to know if it's possible for one agent to update Signatures, Auto Response and Responses but without access to the others fonctions of Admin-Area.

Thanks and regards

Claude

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