Hi,
I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to
understand about types.
I saw the types listed which were incident,problem and service request.But
when i checked out the sample tickets available in each section they were
either just test mails or were written in sme other language..so i didn't
understand the difference between types problem and incident.
Regards,
An
On Thu, Apr 29, 2010 at 6:33 PM, Alexander Halle
An Me wrote :
Can anybdy xplain what is the purpose of types link in admin interface in
a real world otrs environment with an example..??
Hi An,
with this you can categorize what sort of request a customer has like an error or a wish. What types you have is up to you. Differing between incidents and problems is common for example.
You can look at the OTRS demo installations for examples.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/