Re: [otrs] How could the customers change the ticket id?

Hi, As per my understanding you want to achieve following scenario; 1) Customer Id A Under Customer Id A their will be Customer B and C. Which you can achieve by multicustoemrids 2) Customer Id B Under Customer Id their will be multiple user B1, B2 B3. 3) Customer Id C Under Customer Id their will be multiple user C1, C2 C3. with point no 2 and 3 from the customer id B and C multiple user can generate the tickets while the customer id will be same.For this you have to create the user under B and with different user name. Regards Sourabh Sarwate. 2010/3/6 listen1001

could you please explain it more clearly.A example will be better for me to understand.

在2010-03-06 17:25:33，"Sourabh Sarwate" 写道：

Hi

I think you can create multiple user id for customer with same customer id for this ..

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-- Regards, Sourabh Sarwate