Hi Nils, That works perfectly. Many, many thanks indeed. Regards Mike ________________________________ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nils Leideck - ITSM Gesendet: Samstag, 17. Juli 2010 12:10 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Ticket create timestamp Hi, On 16.07.2010, at 14:36, James, Michael wrote: Does anyone know of a way to display the Ticket Create Timestamp on the AgentTicketClose view? It would be useful to display the Ticket Create Timestamp somewhere on the page so the Agent can refer to it. Can the string $TimeShort{"$QData{"Created"}"} be used in AgentTicketClose.dtl? I'm not sure of the syntax or in which block it could be included. This is actually very simple by just modifying the templates as you mentioned already. Just keep in mind that you are not update save with modified templates and that you have to redo your work after you updated the Framework version. Here is a DIFF that works for me, just add the line below line 124: mole:/opt/otrs/Kernel/Output/HTML root# diff Standard/AgentTicketClose.dtl Demo/AgentTicketClose.dtl 124a125
Ticket $Text{"Created"}: $TimeShort{"$QData{"Created"}"}
Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project