He Nils I saw your name in this file syncuser_csv2otrs.pl it might be coincidence, but do you know how to get this file to work for customer users and not just agents? This will be a great help if anyone knows how. <snip> #!/usr/bin/perl -w # -- # syncuser_csv2otrs.pl - sync csv user list or otrs # Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ # -- # $Id: syncuser_csv2otrs.pl,v 1.2 2006/10/03 14:34:47 mh Exp $ # -- # This program is free software; you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation; either version 2 of the License, or # (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA # -- # example of csv file (0;1;2;...) # [...] # me1;me1@example.com;Nils;Example;somepass;Mr.; # [...] </snip>