Re: [otrs] How to show dynamic fields in UI while creating tickets

Hello, You have probably already published the field on the form where you want your agents to fill it (AgentTicketPhone, AgentTicketNote, AgentTicketClose, etc) but what you are probably missing is publishing it on AgentTicketZoom, which will show you the value of the dynamic field once is stored. Leonardo Certuche ITSM Consultant / COO (57) 301 284 6250 (57) 4 320 7960 ext 1002 www.itconsultores.com.co Cra 41 Nro 9 - 51 Edificio Arteria Of 104 Medellín, Colombia On 6 February 2013 14:19, Gerald Young wrote:

You add it to the list on the interface's config. For instance:

Reset this setting Ticket::Frontend::AgentTicketCompose###DynamicField KeyContent Remove this entry Add new entry

Dynamic fields shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.

On Wed, Feb 6, 2013 at 2:14 PM, Jignesh Kakka (jkakka) wrote:

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I have added the fields, but still I cant see them on OTRS UI. Where exactly to update it. I made some changes in sysconfig in ticket::frontend ****

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Still it didn’t work,****

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Thanks,****

Jignesh****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Wednesday, February 06, 2013 8:42 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] How to show dynamic fields in UI while creating tickets****

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enable/add the dynamic fields to the screen via sysconfig.****

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On Wed, Feb 6, 2013 at 9:54 AM, Jignesh Kakka (jkakka) wrote:****

Hi Team,****

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I want to see all dynamic fields while creating ticket as well as while viewing ticket details. How is this possible in OTRS UI.****

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Thanks,****

Jignesh****

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