Thanks Torsten! That worked perfectly!
On Mon, Mar 10, 2008 at 12:50 PM, Torsten Thau
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Hi there,
Aleem Mohamed schrieb:
Hello! Is there any way to change the priority settings to allow me to change the priority of a ticket WITHOUT having to give a reason for the change?
...go to SysConfig and search for "Ticket::Frontend::AgentTicketPriority###Note" setting this to "No" and you've got what you want.
regards, Torsten Thau
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