Re: [otrs] tutorial with screen captures to explain use of otrs to (otrslist: otrs-bounces@otrs.org exclusive) beginners ?

Thanks Michiel, in french would be fantastic, but I wouldn't have thought such videos exist (I've found a second one). Anyway we have started with OTRS and will learn progressively.. Eric Aumont otrs-bounces@otrs.org a écrit :

Hi Eric,

There's a YouTube video that might be of interest to you:

http://www.youtube.com/watch?v=eKvOKO41hDI

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Fri, Jul 17, 2009 at 15:41, mailto:otrslist.20.eaumont@spamgourmet.org> wrote:

Hello,

I'm new to OTRS. I think it sounds like a very good software, but new to OTRS and any CRM software in general, I've found OTRS not so intuitive.

Would be a tutorial with screen captures somewhere ? I haven't found.

Thanks in advance,

Eric Aumont

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