
9 Jul
2009
9 Jul
'09
3:35 a.m.
Good day, I having problem with "My Queues". I have created a couple of queues in the OTRS 2.3. Created a couple of test emails. When i assigned to ticket to one of the agent. The ownership is retain with me but the responsibility is with the agent. When i click on My Queues; there are no ticket display. (0) How do i go about to resolve this. Thanks, Fairuz