Thanks for the help.
By the way, keep in mind that agents can choose whether they are notified for some actions (move, new tickets ...) in their own preferences so it needs to be >>activated if you want to receive notifications.
I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesnt.
Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have >>sendmil binary or check on your MTA logs.
I can manually sent a mail , like sending an empty answer from an agent on
yahoo / hotmail so my MTA setting are perfect.
Isnt is a bug ????
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Laurent Minost
Sent: Tuesday, July 31, 2007 6:12 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] OTRS LOG ??
Hi Munawar,
First have a look at your logfiles depending on your LogModule choice
(Syslog / LogFile).
If you chosed to configure OTRS with Syslog logging then you can find some
informations to investigate the problem on your syslog ( /var/log/syslog or
/var/log/messages ...).
If you chosed to configure OTRS with specific File logging then you can find
this according to the value of $Self->{'LogModule::LogFile'}, that could be