Hello Michael, What transaction do you need to send? Isn't enough the reply message to the customer ? Daniel --------- Friday, September 23, 2005, 12:50:18 AM, you wrote: Michael> -----BEGIN PGP SIGNED MESSAGE----- Michael> Hello All: Michael> I am a recent convert by job change to OTRS from RT and love it! I'm Michael> trying to do the following in OTRS and cannot find the magic widget. Michael> Any help would be greatly appreciated. Michael> 1) Customer sends request (done) Michael> 2) Ticket is created and auto-reply sent (done) Michael> 3) Tech replies to ticket via email and system is updated (done) Michael> 4) Customer receives copy of transaction from 3 (HELP!!! I can't do Michael> this). Michael> Thanks, Michael> Mike Michael> _______________________________________________ Michael> OTRS mailing list: otrs - Webpage: http://otrs.org/ Michael> Archive: http://lists.otrs.org/pipermail/otrs Michael> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Michael> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/