There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig
Best Regards,
Sujeeva Tissaarachchi
From: claude
To: User questions and discussions about OTRS.
Sent: Thursday, 28 April 2016, 12:30
Subject: [otrs] Ticket re-opened by system
Hi,
For one ticket, every night it's re-open by system. I close it and then
the next night, I have this lines are in history :
Lock Ticket verrouillé. - root@localhost (Administrateur
princ[..]) 26.04.2016 00:10:04
Misc Reset of unlock time. - root@localhost (Administrateur
princ[..]) 26.04.2016 00:10:04
StateUpdate Avant : "closed successful" Après : "open" -
root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04
I do not know where to look
If someone had an idea ?
Thanks and regards
Claude
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