Hi David,
In fact, OTRS implementation used to send emails. That doesn't work anymore
for a while for all our Agents. Also, we can answer to our customer through
a ticket so, It seems working well for mails out.
In fact, I was wondering if I turned something OFF by mistake in Admin
level.
The relevant queue is highlighted in 'My preferences' as other agents have
done.
Laura
From: David Holder [mailto:david.holder@gmail.com]
Sent: Wednesday, October 14, 2009 10:28 AM
To: lurie@clsamerica.com; User questions and discussions about OTRS.
Subject: Re: [otrs] Agents don't receive notification
Hi Laura,
Have you ensured that your OTRS implementation can send out e-mails?
Have you highlighted the relevant queue's you want to receive notifications
from? (highlighted ones are blue)
Does your log note anything interesting?
Regards,
David
On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie