Never mind. I found it in AgentTicketPhone.pm,
Ticket::ChangeOwnerToEveryone.
I now jave just the RW agents. However, I now get a bunch of empty white
space at the top of my pull-down. Has anyone else seen this?
# show all system users
if ( $Self->{ConfigObject}->Get('Ticket::ChangeOwnerToEveryone') ) {
%ShownUsers = %AllGroupsMembers;
}
# show all users who are rw in the queue group
elsif ( $Param{QueueID} ) {
my $GID = $Self->{QueueObject}->GetQueueGroupID( QueueID =>
$Param{QueueID} );
my %MemberList = $Self->{GroupObject}->GroupMemberList(
GroupID => $GID,
Type => 'rw',
Result => 'HASH',
);
for my $KeyMember ( keys %MemberList ) {
if ( $AllGroupsMembers{$KeyMember} ) {
$ShownUsers{$KeyMember} = $AllGroupsMembers{$KeyMember};
}
}
}
Hugh
On Fri, Mar 18, 2011 at 9:13 AM, Hugh Kelley
Is it possible to have the agent/owner list filtered so that agents without read+write access in a ticket's current queue are not visible? Is it a sysconfig option?
Hugh