What type of misconfiguration error do you get?
Since the Config.pm is a PERL script, I have missed the syntax a time or
two by omitting a '#' in a comment or adding a quote where I didn't need
one.
As for the Company Tickets view, there is a section in the OTRS Manual
about how to turn this feature on...(8.2.2.1)
When you (or the customer) make tickets that belong to a group of
customers, be sure to use the same "CustomerID". This allows customers
with the same "CustomerID" to see each other's tickets under Company View.
... As far as the frontend way to make this work, I have not found it
either. You'll have to change the Config.pm file and change the database
around (as listed in the manual)
christian.verdun@cfi-pac.com
Sent by: otrs-bounces@otrs.org
11/11/2005 07:07 PM
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