Re: [otrs] Can't set service or SLA for a new ticket

Hi Xiaoxing, after setting the services, you have to add them to the customers. In the admin panel servies -<-> customer you can add the service to the customer or set as "default service" for all hth regards Flo Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Xiaoxing Meng Gesendet: Montag, 25. Juli 2011 10:26 An: otrs@otrs.org Betreff: [otrs] Can't set service or SLA for a new ticket Hi, I am not able to set Service or SLA when I create a new ticket, although I have already make the setting in "Ticket Settings"->"SLAs" and "Services". When I try to create a new ticket, the "Service" or "SLA" can't be lanced automatically. The OTRS version is 3.0.8. Thanks for any reply! Xiaoxing