We do not use the customer login interface; as said, customers only send us
mail and we use OTRS to group everything together.
I am not sure what you mean by CustomerKey in this case? Can this be
retrieved from an email?
2009/12/24 Nils Leideck - ITSM
Hi,
On 24.12.2009, at 11:12, Aron Rotteveel wrote:
- Username = company name
Username should be a Username (e.g. CustomerKey), not the Companyname ?!?!
- Customer number = internal customer number
that is fine ...
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
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