Gerald,
Thank you,
I'm on 3.0.6 and I believe I haven't got any config that assigns the owner
automatically.
All I set is the setting for making the Owner to be Responsible
automatically.
As I said, currently the Agent logging the call becomes the Owner somehow.
--
Kind Regards,
Robert
On Wed, Mar 9, 2011 at 3:08 AM, Gerald Young
When you create a ticket, if the Owner is -, which is default, it's the root@localhost Owner, and not locked.
What version OTRS and do you have a specific config that assigns an owner?
On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba < poreba.robert@googlemail.com> wrote:
Hi All,
When we create new Tickets, the Agent creating it becomes the Owner automatically.
Is there a way to disable this feature so the Ticket sits in the queue with blank owner until somebody picks it up?
I’ve checked google but no luck.
--
Kind Regards,
Robert
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