Re: [otrs] 2 email address'es can go to a single queue

Hi Winter, One way to solve this is to setup a postmaster filter which matches the 2nd email address and sets X-OTRS-Queue as XYZ. -- Lukasz Hadyna University of Alberta AICT Helpdesk 780-492-9005 On Wed, Nov 3, 2010 at 3:15 PM, Silver springs wrote:

Hello Everyone,

Can any body let me know if we can make two emails address'es go into one queue ?

Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the emails to the 2nd email ID will be routed to queue XYZ as tickets ?

If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox).

Your response is appreciated.

Thanks Winter

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