Hello, Which module is run while a new ticket is being generated? Although Mail Management --> New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail? Thank you, Aysel Aysel Pamuk Telecom Engineer Gantek Technologies Phone: (+90)216 538 80 89 Mobile: (+90)533 582 87 28 Fax: (+90)216 322 04 43 Address: Yeni Parseller Sok. No: 20 K Binasi Kat:4-5 34805 Kavacik, Istanbul, Turkey onur.hamitoglu@gantek.com www.gantek.com "This message and attachments are confidential and intended solely for the individual(s) stated in this message. If you received this message although you are not the addressee you are responsible to keep the message confidential. The sender has no responsibility for the accuracy or correctness of the information in the message and its attachments. Our company shall have no liability for any changes or late receiving, loss of integrity and confidentiality, viruses and any damages caused in anyway to your computer system."