I found the admin@example.com in the following files and changed it.
Kernel/Config/Default.pm
Kernel/Config/Files/Framework.xml
Kernel/Config/Files/ZZZAAuto.pm
Doing a search through sysconfig yielded nothing. I just dont get why this
notification is not something that can be changed from the Notifications
option under the Admin screen. I mean the system was easy to setup, and
seems fairly intuitive but short of going in and manually editing configs,
making changes to the DB with phpmyadmin, these things should be set
globally in one place and all system options such as notifications should be
editable from one place which it seems its not.
I manually changed it in all 3 and presto now my output is as follows:
From: helpdesk@secondcitytech.com [mailto:helpdesk@secondcitytech.com]
Sent: Tuesday, April 18, 2006 4:50 PM
To: xxxxxxxxxxxxxxxxxxxxx
Subject: New OTRS Account!
Hi J,
you or someone impersonating you has created a new OTRS account for
you (J PRICE).
Login: xxxxxxxxxxxxxxxxx
Password: xxxxxxxxxxx
http://helpdesk.secondcitytech.com/otrs/customer.pl
Your OTRS Notification Master
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Brigitte Calderwood
Sent: Tuesday, April 18, 2006 4:30 PM
To: questions and discussions about
Subject: Re: [otrs] Newbie question (Customer.pl)
Go to sys config and do a search for the field you want to change
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
calderwood@lesd.k12.az.us
On Tuesday, April 18, 2006 2:19 PM, James Price
When a customer uses the customer.pl interface I have some questions.
1. Anyone have any idea where to look to customize the Company name/Logo, all that sort of junk? 2. Most importantly, when a new customer signs up, requests lost password, anything that uses a customer notification via the customer.pl page, sends from an email address I cannot seem to change. Example below:
From: admin@example.com [mailto:admin@example.com] Sent: Tuesday, April 18, 2006 3:45 PM To: jprice@onebox.com Subject: New OTRS Password!
Hi James,
you or someone impersonating you has requested to change your OTRS password.
New Password: U4z9&FMN
http://yourhost.example.com/otrs/customer.pl
Your OTRS Notification Master
I cannot find the system email address anywhere of admin@example.com. The admin user is configured and when I email the queue, notifications for tickets work fine from the correct address. Any help is appreciated.
J
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