hi steven,
thanks for the info on this .
the leave a copy should be used for copy in case anything goes wrong.
but i can define a rule that all incoming mail will be sented as copy to an
other mailbox, not a big deal.
Do you have any idea if it would be possible to sent my incoming mail to a
imap box, let a copy be sent from imap to a pop 3 box with a forwarder, this
pop 3 linked in otrs, but that OTRS shows it as an original mail? if you
know what i mean?
thanks!
2008/12/20 Steven Carr
sol sol wrote:
Also i want to access some public folders on the excange server, can some explain me how to define this mail box in otrs settings? they are not pass binded but access is granted with changing profiles in exchange.
This is not possible. It only checks the INBOX folder. I use POP3 so can't comment on IMAP but I think if I remember correctly I ran into some issues with IMAP as Exchange advertises it can do GSSAPI (Kerberos) authentication and both the Perl and PHP libraries used to choke on it. This is the PHP bug [http://bugs.php.net/bug.php?id=33500] and I'm almost certain it was the same issue with Perl, haven't had the time or the effort to go back and retest as the POP3 method works fine for us.
also i would like to leave a copy on the mail servers, is this possible?
This also is not possible, and with Exchange I wouldn't recommend it either as Exchange changes the messageID of emails at random when viewing them so you would probably end up with 101 copies of the same email being re-added to your ticketing system.
If you need to keep a separate copy of incoming emails create a distribution list of the email address you want to receive tickets from and then have multiple mailboxes as the members of the list, one of the mailboxes being the one OTRS will feed from, and the other your storage box.
Regards
Steve
-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure
Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
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