Hello! I have been struggling with this problem for a long time now, getting poor response. I wonder if it is possible at all. When the user selects a type, the queues I want to associate with that type should be presented. In the customer create ticket, I have managed to hide all queues removing everything in properties like this: $Self->{TicketAcl}->{'ACL-hide-queues'} = { Properties => { //Empty }, # hide the queues's for types PossibleNot => {Ticket => { Queue => ['[RegExp]^*'] }, }, }; Then, when the user selects a type, the queues I want to associate with that type should be presented. But I cannot present the queues I would like to after the type is selected. Below is the code where I'm trying to get this to work, without success. If I remove the row I have marked with "#This has no effect", the queue is always visible. Hence, I assume that the problem is with the matching properties in some way. $Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage']}, Type => { Name => ['RfC'],}, #This has no effect }, Possible => { Ticket => { Queue => ['Change Queue Several Nines'] }, }, }; I have also tried removing "Frontend => {Action => ['CustomerTicketMessage']},". Also, I tried "Ticket" instead of "Type". Is this possible at all and if it is, then how? If not, don't hesitate if you feel like explaining why. Thanks!