Re: Re: [otrs] SMTP Problem

Hi, have you checked the history of the tickets? are you shure that otrs is setup that correctly that i tries to send an email notification? if it is there should be an enty in he history of a new ticket that a notification was send. Li otrs-bounces@otrs.org schrieb am 11.11.2005 02:35:58:

Yes, I have checked the maillog and there are no entries for my otrs user.

----- Original Message ----- From: "Pim Rupert (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Thursday, November 10, 2005 8:15 PM Subject: Re: [otrs] SMTP Problem

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I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works

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fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email.

Have you checked your maillog?

-- kind regards, Pim Rupert Lemonbit Internet

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