Re: [otrs] Filtering Services based on Dynamic Field Content

23 Jan 2014

      Thanks Gerald,

I am using OTRS 3.2.10 a sample looks like this. We are using Process
Module since it makes easier to create custom forms. I am using ACLs due to
a big list of Default Services available for all internal Customers

It works as it goes, but if I enable either Field(Categoria or
SubCategoria) ACL just don't work.

$Self->{TicketAcl}->{'P1-A1-AD1-5'} = {

    Properties => {

        Process => {

            ActivityDialogEntityID => ['AD1'],

        },

        Ticket => {

            Type => ['Type1'],

            #DynamicField_Categoria => ['CUSTOMER SUPPORT'],

            #DynamicField_SubCategoria => ['[RegExp]^BUSINESS
APPLICATIONS'],

        },

    },

    Possible => {

                Ticket => {

                        Service => ['[RegExp]^Customer Support::Business*'],

                        State => ['open'],

        },

    },

};

2014/1/23 Gerald Young 
...
What did you try in ACL? Could we see a sample? What version OTRS?
On Thu, Jan 23, 2014 at 4:16 PM, Alvaro Cordero wrote:
...
Hello, I have been working on a deployment where we have two dynamic
Fields Called Category and SubCategory and then the services are defined
based on those two fields.
I have been working on filtering the Services Available based on the
selection of the above dynamic Fields, but no matter what combination of
properties I do, I cannot get the ACL to work.
I can filter services based on ticket type though.
Has anyone achive something like that?
Thanks
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