check in ADMIN>PostMaster filter management.
Rick Brooks
IT Coordinator
National Exemption Service
From: John Koch
To: User questions and discussions about OTRS.
Sent: 12/11/2015 9:00 AM
Subject: Re: [otrs] Auto reply
Thanks for your reply!
Where do I configure X-OTRS-Loop?
On Fri, Dec 11, 2015 at 2:49 PM, wrote:
Hi John.
Am 11.12.2015 um 14:31 schrieb John Koch :
Hi,
How can I avoid send auto reply (new ticket created) for specific domains? For example when someone sending us email from no-reply@domain.com we do not want to send the usual "new ticket confirmation" auto reply.
You could try to set X-OTRS-Loop to true for such mails. Didn’t try it myself though ...
Regards
—
Jan Dreyer
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