My server did the same. I rebooted it and FAQ showed up and I was
actually able to use it like you are supposed to be able to.
Thank you,
Wes Sothard
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Poe Chen
Sent: Tuesday, April 01, 2008 5:37 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Cannot create FAQ Categories
Did you do a manual install or a package install? I just go to
Admin->Package Manager->Update->Install (FAQ) and once it's installed,
the FAQ button shows up in the Admin.
Actually, even regular screen will show the FAQ button too.
Best regards,
Poe
On Tue, Apr 1, 2008 at 5:26 PM, Nick Bright
wrote:
There is no "Admin->FAQ".
However, as an experiment, I took the URL for adding an FAQ
Article:
http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Add
and changed that to
http://otrs.terraworld.net/otrs/index.pl?Action=AgentFAQ&Subaction=Categ
ory
and was greeted by the "FAQ Category" section, in which I can
add
Categories.
I'm concerned why Admin->FAQ is not available, though. Perhaps
there is
some sort of error in my installation.
---
- Nick Bright
Network Administrator
Terra World
Tel 888-332-1616 x 315
Fax 620-332-1201
Poe Chen wrote:
> Do you see a Category button on the top when you login as
admin and
> click on Admin->FAQ?
>
> That's how I create the Category in FAQ.
>
> Hope it helps.
>
>
> Poe
>
> On Tue, Apr 1, 2008 at 5:06 PM, Nick Bright
mailto:nick.bright@terraworld.net> wrote:
>
> Thanks for the feedback, however I am logged in as a user
in the
> faq_admin group that has all permissions.
>
> In an experement, I removed all permissions from the
faq_admin group
> from my user and tried to post another FAQ entry, and
still receive the
> error "Error: Need CategoryID!", indicating that the
problem is not
> permissions; but rather that no Category was selected.
>
> As I described in my OP, no category was selected, because
the category
> dropdown box is empty, and I cannot locate within OTRS any
place to add
> categories.
>
> So, my original question remains: Where do I add
categories?
>
> ---
> - Nick Bright
> Network Administrator
> Terra World
> Tel 888-332-1616 x 315
> Fax 620-332-1201
>
>
> Poe Chen wrote:
> > Nick,
> >
> > You need to login as the user in "faq" or "faq_admin"
group to have
> > permission to add articles in the FAQ.
> >
> > That's how I get mine working....
> >
> > Hope it helps.
> >
> >
> > Poe
> >
> > It's pretty easy, just make sure that you have set the
permission
> >
> > On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
> mailto:nick.bright@terraworld.net
> > mailto:nick.bright@terraworld.net>> wrote:
> >
> > Greetings,
> >
> > I've installed OTRS 2.2.5 recently, including the
FAQ
> module. After
> > adding users to the "faq" and "faq_admin" groups,
and putting
> in my FAQ
> > information upon clicking submit, this error is
generated:
> >
> > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue
Apr 1
> 13:46:22 2008
> >
> > Message: Need CategoryID!
> >
> > Traceback (2038):
> > Module: Kernel::Modules::AgentFAQ::Run (v1.11)
Line: 563
> > Module: Kernel::System::Web::InterfaceAgent::Run
(v1.23)
> Line: 670
> > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81)
Line: 47
> >
> > Indeed, the Category dropdown box is empty (no
selectable
> options);
> > however I cannot locate anywhere within OTRS where
I can
> create new
> > categories. Nor have I been able to locate in any
OTRS
> documentation
> > where this function should even be located.
> >
> > So, my main question is this: Where am I supposed
to be able
> to go to
> > create categories?
> >
> > --
> > ---
> > - Nick Bright
> > Network Administrator
> > Terra World
> > Tel 888-332-1616 x 315
> > Fax 620-332-1201
> > _______________________________________________
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> > To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> >
> >
> >
>
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