Re: [otrs] Responsible set automatically when changing the queue

9 Sep 2011

      Hello,

Probably the one you're looking for is:

Ticket::ResponsibleAutoSet:
If ticket responsible feature is enabled, set automatically the owner as
responsible on owner set.

It's located at Ticket -> Core::Ticket

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

On 9 September 2011 12:12, Robert Poreba wrote:
...
Hi All,
Just noticed somewhat unexpected 'feature'.
When we move a ticket between queues, it automatically sets responsible to
the name of the agent moving the ticket.
Had a look at sysconfig for ViewMove but it doesn't look like it is
configureable there.
Any ideas?
--
Kind Regards,
Robert
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