I am switching over to OTRS this morning, and have one problem.
Using my test account, I can send emails into the system and receive the
auto responses.
Using my live account, I can send emails into the system and receive the
auto responses, BUT am getting a FW: of the email I sent into the system
back into the OTRS system.
This is in my Inbox:
From: Customer Care at joann.com [mailto:customercare@joann.com
mailto:customercare@joann.com ]
Sent: Friday, June 11, 2004 9:36 AM
To: Juan Gonzalez
Subject: [Ticket#: 2004061110001629] Order Cancellation R [...]
Thank you for contacting joann.com
One of our Customer Care professionals will respond to your e-mail
shortly. Our goal is to reply within 48 business hours. Be assured that
we have received your e-mail and will respond as soon as possible. We
are not able to guarantee order changes or cancellations once you have
submitted your order. Every effort will be made to satisfy your request.
Please do not send multiple e-mails or respond to this e-mail. If you
need immediate assistance our Customer Care department is available
Monday-Friday, 9am-6pm EST.
We appreciate your business at joann.com and look forward to assisting
you.
Have a creative day!
joann.com Customer Care
customercare@joann.com mailto:customercare@joann.com
This is in the OTRS system:
From: "customer care"