Hi, On 01.06.2010, at 10:59, Louis Becker wrote:
Hi Nils
1. Does the system pickup the new ACLs automatically or must one register the ACLs, or force it to be read? I can’t get mine to work. 2. Can the ACL have any name, or should the names be specific?
My Queues are: Billing System Core Network NOC Radio Network VAS Elements
My Service list has the following services: Emergency Response Notification Routine Maintenance Schedules Maintenance
This is a bit more complicated. 1. You do not need to force them or enable them, just save them in Kernel/Config.pm 2. Instead of “=“ you need to use “=>” ;-)) 3. The ACL for AgentTicketPhone, AgentTicketEmail and CustomerTicketMessage need to look a bit different in the Properties section. see this bug for details: http://bugs.otrs.org/show_bug.cgi?id=4205 This should be a working ACL for your Idea: $Self->{TicketAcl}->{'00100 - allowed Services for Queue NOC'} = { Properties => { Frontend => { Action => ['AgentTicketPhone', 'AgentTicketEmail', 'CustomerTicketMessage'], }, Queue => { Name => ['NOC'], }, }, Possible => { Ticket => { Service => ['Notification'], }, }, }; Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project