I'm sorry I still can't find it. I went to sysconfig and went to the Groups and told it to show Ticket. Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo. I also looked in frontend::customer and went through every category and didn't find anything about customerinfo there. Am I looking in the wrong spot? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, January 29, 2010 3:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Increasing the comment box Hi, On 29.01.2010, at 22:14, Garren McKelvey wrote: I am looking to increase the size of the comment box when I edit customer information. I want to be able to see entire comments for each customer when I am making a ticket. Right now the comment cuts off after 22 characters. search in the Sysconfig for "CustomerInfo", this will guide you to Frontend::Agent in Group Ticket. There you can define how many signs are shown for different Views. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!