Yes, it means your user list doesn't match your authentication list. The
Wiki and the documentation and the forums all have good information on this.
On Wed, May 18, 2011 at 7:02 PM, Leonardo Couto
Hello everybody,
I'm new user in the system otrs and am really enjoying its features, I'm on a project and think it will deploy the company in otrs where I manage computer systems and computer networks. Well my problem is: I set up the customers to be able to log in using the database ldap but when I try login with my ldap user I get the following error:
*“Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.”*
* *
*Someone have some a idea to solution this problem?*
Thank,
Leonardo Conrado.
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