Hello All, So we have OTRS installed for about a year now and it works like a charm, however because it works so good we are adding other groups to our install and are having a size issue with the database. I have read the documentation and have determined that changing from storing attachments in the database to the file system would work great, the only issue is that I have a years worth of attachments clogging up the db and would like to a. still have access and b. move them from the db to file system. Is there a way to do this that will still allow access to the attachments?
From my reading it sounds like I can easily switch to File System storage using the AtrticleStorageFS module, but what happens to my existing attachments if I do that? The documentations says "Note: If you use OTRS 1.2 or higher, you can switch from one to the other backend on the fly." Which I am. Is there more documentation on it than this? Where can I find it? I do have a sandbox I can test in as I am also in the process of moving servers.
Graham Strang d 403-450-3629 c 403-978-6706 -------------------------------------------------- Ice Edge Business Solutions 7303 - 30th Street SE, Calgary, AB T2C 1N6 t 800.605.6707 f 403.723.6644 www.ice-edge.com http://www.ice-edge.com/
