Hi Jan,
it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html -> Table 5.4. Function of the different X-OTRS-headers
....
X-OTRS-ArticleKey(1|2|3): Additional info key for the article. Saves an additional info key for this article.
X-OTRS-ArticleValue(1|2|3): Additional info value for the article. Saves an additional info value for the article.
PS: If you want to have it a ticket level, use "X-OTRS-TicketKey" and so on.
-Martin
http://edenhofer.de/
On 22.03.2011, at 12:59,
Hi,
I want to give some freetext input in header information of incoming mails. example: ---8< -- From: customer@domain.de To: otrsrecipient@mydomain.de Message-ID: <25012212.91300793495185.JavaMail.some@host> Subject: some infotext [Ticket# 841401199864] MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_9_546520.1300793495185" Articlefreekey1: MY_ID Articlefreevalue1: 1401199864 Articlefreekey2: MY_CONTACT_NAME Articlefreevalue2: User%20Name ---8< ---
Is it possible to put these variables (Articlefreekey1, …) into the database somehow?
Greetings Jan Dreyer