Re: [otrs] Service field grayed out

Never mind, I finally found it. Thanks for the help though! On 8 Jun 2017, at 16:12, Alvaro Cordero wrote:

Hello,

Services depend on customer user, that means, that you either assign the service to a customer or you make the services a default service. Every new service has to be assigned either way.

Regards.

2017-06-08 9:02 GMT-06:00 Pedro Lobo :

...

Hi,

I'm attempting to create a new ticket and assign it to a service. I already have a few services created, but when I create a new ticket, the service field isn't active and I can't assign the ticket to the service as it is shown here: http://doc.otrs.com/doc/manual /itsm/stable/en/html/ch06s02.html

I'm running OTRS + ITSM Module at 5.0.19

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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