Sorry, I've fixed with a re-install.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
D: 0161 850 0471
M: 0782 35 36 398
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN.
Registered in England. Company No. 3342636
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
David Holder
Sent: 04 February 2010 13:57
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Allocating Tokens/counting
Hi Anil,
You can use a third party application - OTRS Manager to obtain some of
these stats. It can be found here:
http://sourceforge.net/projects/otrs-manager/
With this you can easily look up accounting/new/closed/open tickets for
each of your customers.
Regards,
David
On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji
wrote:
Hi,
I'm new all of this and to OTRS and I'm not very technical.
If someone could help me that would be great. I am trying to count the
number of times a certain person/company creates a ticket. Additionally
I would like to filter emails by their subject line.
Thanks.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
F: 0845 126 1617
D: 0161 850 0471
M: 0782 35 36 398
www.internetf.co.uk
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN.
Registered in England. Company No. 3342636
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