Hi Lars,
Thanks for the reply. Are you referring to the ticket hook or the ticket
number generator, or both?
On Wed, Jun 4, 2008 at 6:29 PM, Lars Jørgensen
Hi Adrian,
No, it's not possible. We needed to do the same and had to hack Kernel/System/Ticket/Article.pm.
-- Lars
------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *adrian guevara *Sent:* Wednesday, June 04, 2008 8:12 AM *To:* User questions and discussions about OTRS.org *Subject:* [otrs] remove ticket hook divider, etc...
Hi Guys,
It's me again :)
Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work.
Cheers,
Rebs
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