23 Jan
2008
23 Jan
'08
3:47 p.m.
Hello, I have two OTRS tickets that I took ownership from an exasperated customer. When you close the tickets, the OTRS system seems to automatically re-open them within seconds. Any suggestions on how to keep this tickets closed for good would be greatly appreciated. Regards, David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092 ( Phone:+1-586-575-4525 + mailto:david.buice@eds.com cell: 248-249-9122