Can anyone out there give me an idea how the performance of their OTRS is? I'm getting a fairly noticeable delay between the time I click on the "zoom" hyperlink and when the page actually comes up. The delay is about 4-6 seconds. Sometimes more but I don't think I've ever seen it faster. Of course this is hardly a HUGE delay but it does seem a bit high. Is this normal? We have it running for only a few agents (5-6) on a P4 2.0Ghz FreeBSD server with 1GB RAM. The MySQL database is on the same server and if I write any custom queries against the sql it performs very well with most queries returning in well under ½ second. We're not running with mod_perl due to a configuration problem that makes OTRS crash if I try to run it that way so that's to blame for some of the problem I'm sure. But as I said I've actually written a variety of perl/php scripts that query the database and they pop right up as soon as I click on them. Thoughts? Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support@cainetserv.net mailto:support@cainetserv.net Web: http://www.cainetserv.com/ http://www.cainetserv.com/