Hello, Mike.
I dont´t know exactly the syntax of the templates, but you can do it like
me, I mean, you may search a screen that has the field you want to show,
view his template and search in the code of this template the piece where
the field has shown.
If you dont´t find it, tell me it and I try to search it.
2008/9/25 Mike Lykov
В сообщении от Thursday 25 September 2008 00:34:59 Salvador Santander Gutiérrez написал(а):
There's nothing in Sysconfig Frontend::Agent::Ticket::ViewQueue, but you can edit the template
/Kernel/Output/html/Lite/AgentTicketQueue.dtl if you use the "Lite" queue view or /Kernel/Output/html/Standard/AgentTicketQueue.dtl. You can see it's easy to understand the template syntax. In my case, I try to edit CustomerStatusView.dtl to replace owner login (in "Owner" column) with owner First/Last name. (it's for show to customers real human names instead internal logins).
But what variable I must write to it instead $Quote{"$Data{"Owner"} ?? How to find out it?
I think Jesús M. Navarro encounter similar problem.
-- Mike Lykov System Administrator, Domain Name Registrar REG.RU http://www.reg.ru/ +7 495 580-11-11 int. 504 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs