Hi everyone, Firstly I'd like to qualify this by saying that my knowledge of OTRS is only at a user level. We had OTRS installed for us by an IT consultant and technically, I know very little about the system. What we are looking for is to have a webpage that users can go to, fill in some mandatory fields in a form, and submit a job request that way. I was hoping to not have to have the users log in to the system (ie create an account, log in etc etc.) as ours users are very basic and the less in their way, the better. One idea is to setup a webpage somewhere with the forms, have the users enter the data making all fields mandatory, and then having it submit, sending it via an email, to the OTRS system. But then I thought, I'm sure OTRS can do this and it go straight into the system. But how? :0) Is there an easy way to set this up? Does anyone have any other ideas for this scenario? Love to hear from you, Thanks in advance, James Pickard IT Support Officer St Hildas College The University of Melbourne College Crescent Parkville Victoria 3052 9248 8401 jpickard@hildas.unimelb.edu.au mailto:jpickard@hildas.unimelb.edu.au