Re: [otrs] Tickets not re-opening on customer reply.

-t 0 says don't trust the headers. That's about it. On Tue, Feb 26, 2013 at 6:32 PM, Atom Powers wrote:

I could, and that would probably simply the configuration a bit, but how would that solve this issue?

On 02/26/2013 03:27 PM, Gerald Young wrote:

...

why not just helpdesk: otrs and do a Postmasterfilter?

On Tue, Feb 26, 2013 at 6:21 PM, Atom Powers mailto:apowers@digipen.edu> wrote:

s/might be relevant/is very relevant/

I just tested through the Mail Account interface and it re-opens the ticket as expected. So what am I doing wrong with the command below?

On 02/26/2013 02:38 PM, Atom Powers wrote:

One more thing that might be relevant. Tickets are coming in through the local mail system via an alias:

/etc/aliases -- helpdesk: "|/data/webs/helpdesk/otrs/__**bin/otrs.PostMaster.pl http://otrs.PostMaster.pl -q 'Redmond HelpDesk' -t 0"

-- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443 ------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs